Amlin Plus’ aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.
Full details of our complaints process can be found within our wording, however, in the first instance please contact our Complaints Representative at:
Amlin Plus, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AG
Tel: 0800 917 9712 Fax: 0800 917 9713
If we cannot resolve your complaint within 24 hours it will be passed to the Complaints Department of Amlin Underwriting Limited and if still not resolved within 2 weeks from the date we received your complaint you may pass it to the Complaints Department at Lloyd’s. Their details are:
Complaints, Lloyd’s, One Lime Street, London EC3M 7HA
Tel: +44 (0) 20 7327 5693 Fax: +44 (0) 20 7327 5225
If you remain dissatisfied or have not received a reply within 8 weeks of your original complaint then you may be entitled to refer the matter to The Financial Ombudsman Service who will independently consider your complaint free of charge, their details are:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567 Outside the UK: +44 (0)20 7964 0500 Fax: +44 (0)20 7964 1001
Please note the above may not be applicable to you if you are a resident of a country other than the UK; local rules and regulations may differ. In our acknowledgment of your complaint we will inform you of the actual recourses for alternative dispute resolution available to you based on your country of residence, including all required contact details.
Alternatively, if you have bought a product or service online you may have the right to register your complaint with the European Commission’s on-line dispute resolution (ODR) platform. The ODR platform will redirect your complaint to the appropriate alternative dispute resolution body.
For further details visit http://ec.europa.eu/odr